Shipping & Returns
Shipping Policy
Welcome to Pearlaza Games' Shipping Policy! Here, you'll find all the information you need about our shipping methods, packaging, and costs. We believe in transparent communication to build trust and ensure your satisfaction. Our aim is to provide you with a seamless shipping experience. We aim to ship all orders within 24 hours of purchase Monday to Saturday. For any orders placed after 2pm on Saturday, please allow up to 48 hours for shipping.
Pre-orders
Pre-orders are usually dispatched one to two days before the official release date, our aim is to ensure all pre-orders arrive on or by release date.
Return & Exchange Policy
Pearlaza Games' Return & Exchange Policy is designed to offer you peace of mind. Whether you've had a change of heart or are dissatisfied with a product, we've got you covered. Our straightforward refund or exchange policy is our commitment to building trust and confidence so that you can shop with assurance. We allow for returns & exchanges for 14 days after purchase only and all products must be returned in the exact same condition as sold, this includes sealed products still being sealed with no damage to the wrapping. We reserve the right to refuse refunds based on damaged or opened goods being returned. Refunds are issued only after the item has been received and reviewed by us.
A return address will only be provided when it is agreed that a return meets the criteria above and/or below.
Order Cancellations and Unwanted Items
If your item is:
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unopened
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unused
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undamaged
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and in its original sealed packaging exactly as received
then you may return it as unwanted within one month of receiving your order.
If the above conditions are not met, the standard 14 day statutory cancellation period will apply instead.
Customers are responsible for return postage costs and for ensuring items arrive back to us in the same condition they were received.
We reserve the right to refuse returns that do not meet these requirements.
Pre-order Cancellations
You may cancel a pre-order for a full refund at any time before your order has shipped.
Damaged Cards Inside Sealed Products
If an individual card inside a sealed product such as a booster pack is damaged this would be classed as a manufacturing defect as the sealed product was as described when sold by us.
In cases like this, manufacturers may offer replacement cards directly. While they are not obligated to do so, contacting the manufacturer may help resolve the issue.
Refund Times
Refunds will be processed as soon as possible with no undue delay, refunds will be processed within a maximum of 14 days of receipt of the returned goods, our current turnaround time for refunds of returned goods is 1-2 working days.